Development

Why Users Don’t Read Help

Posted by Dennis Crane on August 13, 2015 at 9:31 am

In the ten years that we’ve been developing Dr.Explain, a leading-edge tool for creating help files, we saw hundreds of our customers’ projects. Our technical support team mostly receives user documentation for software products with requests to help implement some tricks. When talking with our customers, we ask them all kinds of questions about their [...]

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Why Code Quality Matters for a Product-Oriented Software Company

Posted by Dennis Crane on May 17, 2012 at 7:53 am

Recently I had a conversation with my colleague about the performance and primary focus of the Dr.Explain development team. What should go first: the number of new features or the quality of architecture and of source code? I agree that the number of new functions and features in a software product is very important for [...]

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