Technical writing

Why Users Don’t Read Help

Posted by Dennis Crane on August 13, 2015 at 9:31 am

In the ten years that we’ve been developing Dr.Explain, a leading-edge tool for creating help files, we saw hundreds of our customers’ projects. Our technical support team mostly receives user documentation for software products with requests to help implement some tricks. When talking with our customers, we ask them all kinds of questions about their [...]

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260+ Random Facts About User Assitance (UA) and User Experience (UX)

Posted by Dennis Crane on June 21, 2012 at 10:28 am

Just a plain list of interesting fact … 60% of interactions with Search fail. [*] Translation is a young profession with nearly half of professionals (48%) in their thirties. [*] Dropbox, a cloud-based service that lets you easily access your content from any device, claims 45 million customers. [*] The USA has more personal computers [...]

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100 Power Writing Tips for 2011

Posted by Dennis Crane on December 11, 2010 at 5:27 pm

The virtual e-book cover was made with True Boxshot software “Every time someone reads your document and they walk away with a greater understanding of the concept or analysis at hand, you are taking steps to becoming an established and recognized writer.” This is a quote from new e-book “100 Power Writing Tips for 2011” [...]

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