usability

Why Users Don’t Read Help

Posted by Dennis Crane on August 13, 2015 at 9:31 am

In the ten years that we’ve been developing Dr.Explain, a leading-edge tool for creating help files, we saw hundreds of our customers’ projects. Our technical support team mostly receives user documentation for software products with requests to help implement some tricks. When talking with our customers, we ask them all kinds of questions about their [...]

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260+ Random Facts About User Assitance (UA) and User Experience (UX)

Posted by Dennis Crane on June 21, 2012 at 10:28 am

Just a plain list of interesting fact … 60% of interactions with Search fail. [*] Translation is a young profession with nearly half of professionals (48%) in their thirties. [*] Dropbox, a cloud-based service that lets you easily access your content from any device, claims 45 million customers. [*] The USA has more personal computers [...]

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Software GUI… Which is your one? : Explained

Posted by Dennis Crane on October 13, 2010 at 5:12 am
Ideal GUI

Last Sunday, I quickly sketched several GUI concepts in form of cartoon and posted them in Software GUI… Which is your one?. Surprisingly, my serious colleagues on BOS shamed me for this sketch: “you failed”, “learn to create a comprehensible cartoon”, “too abstract”, and so on. Anyway, I’m glad there is a discussion around this [...]

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Software GUI… Which one is your?

Posted by Dennis Crane on October 10, 2010 at 3:49 pm
Software GUI... Which one is your?

Click to enlarge Any ideas…? UPDATE: Software GUI… Which one is your? – Explained ShareTweet8bb57b87d2ae62c3213104edb72af30a

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