http://www.drexplain.com/isv-kaizen-blog/support/address-your-customer-by-their-names/ Strategy of continuous improvement for software business Tue, 31 Jan 2012 13:16:08 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.drexplain.com/isv-kaizen-blog/support/address-your-customer-by-their-names/#comment-733 shamshad memon Wed, 21 Nov 2007 09:27:00 +0000 http://www.drexplain.com/isv-kaizen-blog/support/address-your-customer-by-their-names/#comment-733 I wanna ur address I wanna ur address

]]> http://www.drexplain.com/isv-kaizen-blog/support/address-your-customer-by-their-names/#comment-732 Evelyn Mon, 03 Sep 2007 13:39:17 +0000 http://www.drexplain.com/isv-kaizen-blog/support/address-your-customer-by-their-names/#comment-732 To do this, I make sure to write down the name of the person I'm talking with, on the pad of paper I keep close to the phone at the beginning of the call. That way, at the end, I can use their name, and confirm their phone number if I need to. To do this, I make sure to write down the name of the person I’m talking with, on the pad of paper I keep close to the phone at the beginning of the call. That way, at the end, I can use their name, and confirm their phone number if I need to.

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