http://www.drexplain.com/isv-kaizen-blog/support/make-support-requests-more-informative/ Strategy of continuous improvement for ISV business Wed, 07 Jan 2009 02:38:39 +0000 http://wordpress.org/?v=2.1.3 http://www.drexplain.com/isv-kaizen-blog/support/make-support-requests-more-informative/#comment-5 Andrea Nagar Thu, 19 Apr 2007 09:48:11 +0000 http://www.drexplain.com/isv-kaizen-blog/support/make-support-requests-more-informative/#comment-5 We used that in Direct Access and it works very well. I saw that a good number of customer requests comes from the link "Contact Customer Support". Originally we placed that in the start menu. Then we moved it as a top menu placed quite visibly in the main form. We used that in Direct Access and it works very well. I saw that a good number of customer requests comes from the link “Contact Customer Support”.
Originally we placed that in the start menu. Then we moved it as a top menu placed quite visibly in the main form.

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