Archive for May, 2009

Does the good documentation increase the load of technical support?

May 14, 2009

Scott, an ISV-entrepreneur, on BoS forum has recently complained that since their company had reached a new level of technical documentation the number of service requests grew up. That’s an interesting effect! Scott wrote: Two reasons for this, based on feedback from customers seeking support: 1. Documentation is now so comprehensive that it is intimidating. [...]

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Posted in Documentation, Support | 2 Comments »

Two useful services for making voice-over for screencast or video

May 7, 2009

Recently, we needed a presentational video for an affiliated service that allows health conscious people to track their diabetes, blood pressure, or body weight records and to share the results. The main difficulty of the project was a voice-over for the video. We needed a clear, calm and native English speech but there are no [...]

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Posted in Documentation, Marketing, Presentation, Productivity | 3 Comments »