Archive for August, 2015

Why Users Don’t Read Help

August 13, 2015

In the ten years that we’ve been developing Dr.Explain, a leading-edge tool for creating help files, we saw hundreds of our customers’ projects. Our technical support team mostly receives user documentation for software products with requests to help implement some tricks. When talking with our customers, we ask them all kinds of questions about their [...]

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Posted in Development, Documentation, GUI, Technical writing, usability | No Comments »