Documentation

Why Users Don’t Read Help

Posted by Dennis Crane on August 13, 2015 at 9:31 am

In the ten years that we’ve been developing Dr.Explain, a leading-edge tool for creating help files, we saw hundreds of our customers’ projects. Our technical support team mostly receives user documentation for software products with requests to help implement some tricks. When talking with our customers, we ask them all kinds of questions about their [...]

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260+ Random Facts About User Assitance (UA) and User Experience (UX)

Posted by Dennis Crane on June 21, 2012 at 10:28 am

Just a plain list of interesting fact … 60% of interactions with Search fail. [*] Translation is a young profession with nearly half of professionals (48%) in their thirties. [*] Dropbox, a cloud-based service that lets you easily access your content from any device, claims 45 million customers. [*] The USA has more personal computers [...]

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100 Power Writing Tips for 2011

Posted by Dennis Crane on December 11, 2010 at 5:27 pm

The virtual e-book cover was made with True Boxshot software “Every time someone reads your document and they walk away with a greater understanding of the concept or analysis at hand, you are taking steps to becoming an established and recognized writer.” This is a quote from new e-book “100 Power Writing Tips for 2011” [...]

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Agile technical writing – New opportunities for user assitance

Posted by Dennis Crane on October 22, 2010 at 4:12 pm

With agile methodology applied, organization can lower its expenses by producing cost-effective documentation. Because of incremental way of delivering help files, the whole help rarely has to be fully rearranged. Everything is done practically on the fly. Read full article: Agile Technical Writing Basics ShareTweetccb624695db3d5067561650448b5640b

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What Do User Assistance Professionals Expect From Help Authoring Tools

Posted by Dennis Crane on September 23, 2010 at 5:17 pm
Dr.Explain at UA Europe 2010 Conference

Last week Indigo Byte Systems’ team visited UA Europe 2010 – The Conference for Software User Assistance Professionals that took part in Stockholm. The conference was produced by Matthew Ellison Consulting in association with Writers UA. This year our company is a Gold Sponsor of UA Europe 2010. On the conference’s exhibition we introduced our [...]

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Insert keyboard key images into your help manuals and documentation

Posted by Dennis Crane on March 23, 2010 at 6:03 pm
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There are two common ways to describe a sequence of key pressings in your software help documentation: The first one is like this Press Ctrl+Shift+F to flag the record. The second one is like this + + = Flag the record If you prefer the second approach then these two resources will be helpful to [...]

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