Why Users Don’t Read Help

Posted by Dennis Crane on August 13, 2015 at 9:31 am

In the ten years that we’ve been developing Dr.Explain, a leading-edge tool for creating help files, we saw hundreds of our customers’ projects. Our technical support team mostly receives user documentation for software products with requests to help implement some tricks. When talking with our customers, we ask them all kinds of questions about their [...]

Submit to reddit

Does your price table design help your software sales?

Posted by Dennis Crane on January 31, 2012 at 8:44 am
Old price table

I’m sure you’re constantly improving all aspects of your business like we do: adding new features to products, experimenting with prices, changing your logo and web site design, polishing user interface, tweaking AdWords ads and landing pages. This is a good strategy. It’s called Kaizen. Let’s discuss one more element of software sales funnel – [...]

Submit to reddit

Software GUI… Which is your one? : Explained

Posted by Dennis Crane on October 13, 2010 at 5:12 am
Ideal GUI

Last Sunday, I quickly sketched several GUI concepts in form of cartoon and posted them in Software GUI… Which is your one?. Surprisingly, my serious colleagues on BOS shamed me for this sketch: “you failed”, “learn to create a comprehensible cartoon”, “too abstract”, and so on. Anyway, I’m glad there is a discussion around this [...]

Submit to reddit

Software GUI… Which one is your?

Posted by Dennis Crane on October 10, 2010 at 3:49 pm
Software GUI... Which one is your?

Click to enlarge Any ideas…? UPDATE: Software GUI… Which one is your? – Explained ShareTweet8bb57b87d2ae62c3213104edb72af30a

Submit to reddit

Insert keyboard key images into your help manuals and documentation

Posted by Dennis Crane on March 23, 2010 at 6:03 pm

There are two common ways to describe a sequence of key pressings in your software help documentation: The first one is like this Press Ctrl+Shift+F to flag the record. The second one is like this + + = Flag the record If you prefer the second approach then these two resources will be helpful to [...]

Submit to reddit

User interface improvement: getting rid of unused space

Posted by Dennis Crane on January 29, 2010 at 4:56 am
Old version

In this short post I’d like to share a real case of user interface improvement that we implemented in the upcoming release of the Dr.Explain 4.0. In previous releases of the Dr.Explain we had a problem – much of screen space on the top of the application window was not used effectively. Before (old versions [...]

Submit to reddit