Jan
12

You’ve likely lost many e-mails in 2010!

3 Comments

If your host uses Spam Assassin to protect your mail box from SPAM then read this post!

We use Spam Assassin on our host to filter out SPAM. Recently, it was discovered that the Spam Assassin had a bug. It added extra 3.4 SPAM scores to ALL e-mails dated 2010 or later.

I’m afraid we lost some incoming e-mails that were filtered out due-to false SPAM suspicious.

Currently we’re running beta testing of Dr.Explain 4.0. All feedback is extremely important for us! Missing e-mails is unacceptable.

If you sent us a e-mail in 2010 but haven’t received a response yet, please resend it. Sorry for the inconvenience.

… and …

If you’re using Spam Assassin then either update or add 4 points to your filter thresholds.

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Posted in Support
3 Comments Posted by Dennis Crane

3 Responses to "You’ve likely lost many e-mails in 2010!"

  • Craig Welch says:
    January 12, 2010 at 7:06 am
    Reply

    Tell me you don’t allow mail that’s flagged by SpamAssassin to be deleted automatically, rather than be put aside for review?

    If so, the problem is *your* fault, not SpamAssassin’s.

    Oh my. You use unreadable captchas on your blog. Let’s see how many attempts it takes me to submit this comment.

    Second try.

  • Dennis Crane says:
    January 12, 2010 at 8:41 am
    Reply

    We’ve two threshold. If the message’s score is between 5 and 10 then it’s marked as SPAM but is still delivered. If it’s greater than 10 then it’s deleted. I don’t think this is wrong practice because it’s impossible for a “good” message to receive 10 points and to be erased.

    In 2010 we’ve started to receive too many “good” messages marked as SPAM with score about 7-8 due to this extra 3.7 points. So, I noticed the problem and I hope that we didn’t lost many messages because the majority of them are still below 8 points. I just want to alert other SA users.

  • Craig Welch says:
    January 12, 2010 at 7:46 pm
    Reply

    “… because it’s impossible for a “good” message to receive 10 points and to be erased.”

    I disagree. It’s not common, but it happens. So I never set any score to be automatically deleted, and I never accidentally lose any messages.

    It only takes a moment to have a look at the junk folder, looking for ‘from’ addresses that are known.

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