[CASE] Dr.Explain allows CNC Simulator project to deliver professional-looking documentation faster and with less frustration
Jim at (CNCSimulator.com), tells us why the company started to use the Dr.Explain software to create online manuals for their industrial machine-oriented software.
DE: What kind of software do you develop?
We develop and sell CNC simulation software worldwide. We have been doing this for many years. The first version of our software was developed back in 1993. CNC stands for Computer Numerical Control and is the automation technology used to control industrial machines like milling and turning machines from computers.
I am a lead software developer at the company, web designer, etc.
DE: Nobody reads documentation. Do you agree?
We are in developing advanced software for a fairly complex technology called CNC. Having informative, clear, and well-structured documentation is key to get our users to learn and understand the software in an efficient manner. We also have many schools, training institutes and universities as our customers, and without good tutorials and clear instructions we would not have been able to gain the amount of success we have got in the educational world.
DE: Which tools did you use to create manuals for your software in the past?
We used other software: HelpNdoc, MS Word, MS Live Writer, etc.
DE: Did you compare Dr.Explain to other solutions?
Yes, we did. We found Dr.Explain to be much less frustrating, more intuitive, and a lot faster to work with than the other solutions. We also found that the produced output was much more aesthetically pleasing and gave a more professional look than the previous solutions.
DE: Why did you choose the Dr.Explain software?
Because of the above reasons, and also because we found the people at Dr.Explain easy to talk to and responsive. We like to work with products from companies with the same philosophy as our own: “Keep good relations with and listen to your customers.”
DE: What results did you obtain, and how did it help your business?
Dr.Explain works excellently, and we have already converted our big online help project to its format.
The first project we converted: http://cncsimulator.info/OnlineHelp2/
The second one: http://cncsimulator.info/machinemakerhelp/
As I’ve mentioned above, we have got a much better-looking and clearer documentation with a more professional look, and we can produce new documentation faster and with less frustration. What more can one ask?
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To read more about the CNC simulation software, please visit cncsimulator.com
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