User stories and use cases


Dr.Explain simplifies the customer support process in Neuronetrix

Hyphen project uses Dr.Explain to create a user help system as a mix of screenshots, explanatory texts, and videos

Database Software Solutions Ltd started using Dr.Explain, which reduced the number of support calls by some 40%

Hocus Pocus Studio decided that how-to videos aren’t enough to educate clients and used Dr.Explain to create end user help

C-A-Solutions switched from Microsoft Word to Dr.Explain, which reduced the number of support calls

Radiant Technologies has switched from RoboHelp to Dr.Explain, which sped up project development and maintenance by at least 100%

Trustco Group Holdings Ltd uses Dr.Explain to combine User Documentation, Technical Documentation, and Change Management in one place

Testview uses Dr.Explain to create help documentation in different formats to allow new users get familiar with the product in less time

Using Dr. Explain across Tindall Media projects allows the company to streamline the documentation process and deliver high-quality, useful user documentation

Dr.Explain helps Ala Data System create web manuals to reduce helpdesk load

Dr.Explain allows CNC Simulator project to deliver professional-looking documentation faster and with less frustration

With Dr.Explain, IIM Services Agency can deliver professional-looking help files much faster

Dr.Explain helps AInfoSistemas to provide 24/7 support to their users

Raptor SSC switched to Dr.Explain, which saves time and money for the company and for its clients

Dr.Explain helps SmartFees in training new staff and customers of child care services

SolidPlant uses Dr.Explain to create a help system to boost software users’ efficiency

TCSH bv uses Dr.Explain to create operations manuals for gas and steam turbine control systems personnel


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