User stories and use cases


Dr.Explain cuts down on support calls for Damselfly Solutions

IPICA can update its user documentation faster thanks to using Dr.Explain, which automates routine operations

ELMA switches to Dr.Explain to quickly create and update online user guides for its business solutions

Dr.Explain helps Evolusys to use their online help as the USP of their sales negotiations

EasyData started using Dr.Explain to create user documentation in many formats easily

[0x1] Software und Consulting uses Dr.Explain to create an extensive user manual for its CGI plugin for Autodesk Maya

Time Design provides all of its web projects with user guides created in Dr.Explain

Agrochemical company Fermagri uses Dr.Explain to train ERP system users and reduce the number of human errors

Dr.Explain helped SSI gain more traffic from search engines and reduce the number of support calls

SIBORSOFT used Dr.Explain to create context-sensitive help for its VB.NET applications

Dr.Explain helped Action-MCFR Mediagroup reduce the number of technical support requests

OrangeCat Software switched to Dr.Explain to create user documentation and is very happy about that

CRM Expert has switched to using Dr.Explain, and now “tech support guys are very happy”

myPA Virtual Services uses Dr.Explain to document customers’ projects and write internal business procedures

Dr.Explain helps Ascomp Technologies increase customer satisfaction through better documentation

PlayBox Technology Europe empowers its brand by providing high-quality user documentation made with Dr.Explain

Dr.Explain simplifies the customer support process in Neuronetrix

Hyphen project uses Dr.Explain to create a user help system as a mix of screenshots, explanatory texts, and videos

Database Software Solutions Ltd started using Dr.Explain, which reduced the number of support calls by some 40%

Hocus Pocus Studio decided that how-to videos aren’t enough to educate clients and used Dr.Explain to create end user help

C-A-Solutions switched from Microsoft Word to Dr.Explain, which reduced the number of support calls

Radiant Technologies has switched from RoboHelp to Dr.Explain, which sped up project development and maintenance by at least 100%

Trustco Group Holdings Ltd uses Dr.Explain to combine User Documentation, Technical Documentation, and Change Management in one place

Testview uses Dr.Explain to create help documentation in different formats to allow new users get familiar with the product in less time

Using Dr. Explain across Tindall Media projects allows the company to streamline the documentation process and deliver high-quality, useful user documentation

Dr.Explain helps Ala Data System create web manuals to reduce helpdesk load

Dr.Explain allows CNC Simulator project to deliver professional-looking documentation faster and with less frustration

With Dr.Explain, IIM Services Agency can deliver professional-looking help files much faster

Dr.Explain helps AInfoSistemas to provide 24/7 support to their users

Raptor SSC switched to Dr.Explain, which saves time and money for the company and for its clients

Dr.Explain helps SmartFees in training new staff and customers of child care services

SolidPlant uses Dr.Explain to create a help system to boost software users’ efficiency

TCSH bv uses Dr.Explain to create operations manuals for gas and steam turbine control systems personnel


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