WG Solutions Pty Ltd chose the Dr.Explain software in 2015 to create an online manual for its SmartFees project.

Darryl Winder is a managing director and co-owner of the SmartFees project and is closely involved in new product development and sales & marketing. Darryl kindly answered our questions about how SmartFees creates online manuals for their child care management system.

DE: Please tell about yourself, your company, your product, and your role in the company.

WG Solutions’ main product is SmartFees (www.smartfees.net). This product helps to administer the day-to-day running of a child care service.

This includes enrolment and attendance records, contact and medical information, parent invoicing, and submission of government-required records, amongst others.

I’m the managing director and part owner of the business. I’m closely involved in new product development and sales & marketing.

DE: How does an online guide help you succeed in your business?

Our online guide benefits us in three main ways​:

1. It assists us in training new staff; it the most complete and readable description of what the system does.
2. It assists customers to self-help and use the product more effectively and with less reliance on our support staff.
3. It assists as a marketing tool, because a professional user guide creates a good impression with current and prospective clients.

DE: How did you solve such problems before you had started using Dr.Explain?

​Previously we have used embedded help files and wikis​.

DE: Have you compared Dr.Explain to other solutions, and why did you pick Dr.Explain?

​One of our major competitors uses a wiki product. I have used that product previously. There are some advantages as it’s quick to get started and can be used to facilitate community contribution to the material.

However, I find that Dr.Explain works better for our industry sector and provides the “book feel” in an online format, which seems to work well for our customers who are not technical​.

DE: Would you like to add something?

​I found it very easy to pick up and use with virtually no training. I like the fact that I can export for web or PDF from the same source and get a decent result. It would be nice if you could blend in multimedia easily, but that might be a feature in a later version than the one we use.

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Please find more about SmartFees child care management solutions at www.smartfees.net.